privacy policy

Privacy Policy for FTW Remodeling / Headwaters Remodeling

Thank you for visiting ftwremodeling.com (the “Site”). Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our Site or interact with us, and your rights in relation to that information.

Who we are / Contact details

Company name: FTW Remodeling / Headwaters Remodeling
Website: ftwremodeling.com
Contact email: info@ftwremodeling.com
Phone: 260‑407‑7278

If you have any questions, concerns, or requests related to your personal data, you may contact us at the email above.

2. Scope & acceptance

By visiting or using the Site, submitting information via contact or quote forms, or otherwise interacting with us, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Site or provide personal information.

This Policy applies to information collected through the Site (including mobile versions), communications with us (e.g. by email, phone), and other services we provide.

3. What information we collect

We may collect the following types of information:

a. Information you provide directly

When you use our contact or quote request forms, or otherwise communicate with us, you may provide:

Your name (first name, last name)
Email address
Phone number
Project details / description
Mailing address or location (if needed for quoting)
Any other information you choose to send us

b. Automatically collected information

When you visit the Site, we may automatically collect:

IP address
Browser type and version
Operating system
Referring website / source
Pages you view, time spent on pages, click behavior
Device identifiers, device model, screen resolution
Date/time stamps

We may use cookies, web beacons, and similar technologies to collect these data.

c. Third‑party sources

We may also receive information about you from third parties (e.g. analytics services, advertising networks, social media platforms) to the extent permitted by law.

4. Use of information

We use the collected information for purposes including, but not limited to:

Responding to your inquiries, quote requests, or project proposals
Providing, operating, and improving our services
Communicating with you (e.g. sending confirmations, updates, marketing information)
Analyzing usage of the Site and optimizing its functionality
Detecting and preventing fraud, security issues, or abuse
Complying with legal obligations

We may also aggregate, anonymize, or de‑identify data so that it can no longer be linked to you.

5. Disclosure / sharing of information

We do not sell your personal data. However, we may share your information under certain circumstances:

Service providers / contractors. We may engage third‑party vendors or contractors (e.g. hosting providers, marketing agencies, data processors) who assist us in operating our business. These parties will only have access to what is necessary to perform their functions and must treat your data as confidential.
Legal obligations. We may disclose information if required by law, regulation, legal process, court order, or governmental request.
Business transfers. In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction (with appropriate confidentiality protections).
Protection of our rights. To enforce our agreements, protect our rights or property, or safety of our users or other persons.

6. Cookies, tracking & third‑party tools

We use cookies and similar tracking technologies on our Site to:

Remember your preferences and settings
Analyze usage patterns (e.g. via Google Analytics or similar services)
Enable certain functionalities (e.g. forms, security checks)
Assist in marketing and advertising

You can control or disable cookies via your browser settings. Note: disabling some cookies may impair the functionality of the Site.

We may also embed or use third‑party tools (e.g. social media plugins, analytics) which themselves collect data. Their collection and usage of data is subject to their own policies.

7. Data retention

We will retain your personal information for as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal, regulatory, or accounting obligations
Resolve disputes, enforce agreements, and protect our legal interests

When data is no longer needed, we will securely delete, anonymize, or aggregate it.

8. Security

We take reasonable technical, administrative, and physical measures to safeguard your personal information against unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is fully secure, so we cannot guarantee absolute security.

9. Your rights & choices

Depending on your jurisdiction, you may have rights such as:

Right to access the personal data we hold about you
Right to correct or update inaccurate or incomplete data
Right to request deletion or erasure (subject to legal exceptions)
Right to restrict or object to certain processing
Right to data portability (i.e. receive your data in a machine‑readable format)
Right to withdraw consent (where processing is based on consent)
Right to opt out of marketing communications

To exercise any of these rights, please contact us at info@ftwremodeling.com. We may require verification of identity before responding to requests.

10. Children’s privacy

The Site is not intended for children under 13 (or the age applicable under your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe we have collected such information, please contact us to request deletion.

11. Links to other websites

Our Site may contain links to external websites. This Privacy Policy does not apply to those websites. We encourage you to read their privacy policies before providing personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or our services. We will post the updated policy on the Site with a revised “Last updated” date. Your continued use of the Site after changes indicates acceptance of the updated policy.